ALAND Customer Feedback Survey – Terms & Conditions

LAST UPDATED MAY 2025

1. Introduction
1.1. The ALAND Customer Survey Draw (“Promotion”) is conducted by ALAND Realty Pty Ltd (“ALAND,” “we,” “us,” or “our”).
1.2. By participating in this Promotion, customers warrants that they meet eligibility criteria and agree to be bound by these Terms & Conditions.

2. Eligibility
2.1. The Promotion is open to individuals who:
a) Have purchased an apartment from ALAND and settled the property in their name.
b) Are aged 18 years or older and reside in New South Wales, Australia.
c) Have completed at least one survey response via the official ALAND email survey communications, distributed upon the exchange, settlement or at the end of the warranty period of the purchase of any ALAND property.
d) Only one response may be submitted for each of the surveys sent upon exchange, settlement and the end of the warranty period.2.2. Employees of ALAND, affiliated companies, and their immediate family members are ineligible to enter.

3. How to Enter
3.1. To enter the draw, eligible participants must submit an online survey via ALAND’s official survey forms.

4. Prize Details
4.1 One (1) winner will be randomly selected from all eligible survey respondents at the end of each quarter (31 March, 30 June, 30 September, 31 December).
4.2 One (1) winner will receive a $500 gift card, each quarter.
4.3. The gift card will be issued as an eGift card or physical card.
4.4. The prize is non-transferable, non-exchangeable, and cannot be redeemed for cash.

5. Draw and Winner Notification
5.1. The draw will take place within fourteen (14) business days following the end of each quarter (31 March, 30 June, 30 September, 31 December).
5.2. The winner will be randomly selected from all eligible entries.
5.3. The winner will be notified via phone and/or email within five (5) business days of the draw.
5.4. If the winner does not respond within 14 days, ALAND reserves the right to redraw the prize.
5.5. The prize will be distributed within 30 days of the successful notification of the winner.

6. Survey Draw Usage
6.1. By submitting a Survey Draw, participants grant ALAND a non-exclusive, royalty-free, perpetual license to use, reproduce, and publish their Survey responses (including name and image, if provided) in ALAND’s marketing materials, including but not limited to websites, social media, print, and digital advertising.
6.2. ALAND reserves the right to edit Survey responses for clarity or length while maintaining the integrity of the content.

7. General Conditions
7.1. ALAND reserves the right to verify the eligibility of entrants and disqualify any entry deemed to be fraudulent, misleading, or non-compliant with these Terms & Conditions.
7.2. ALAND reserves the right to modify, suspend, or cancel the Promotion at any time if unforeseen circumstances arise.
7.3. ALAND is not responsible for any technical issues, lost entries, or delays in communication.

8. Privacy
8.1. Personal information provided for this Promotion will be used in accordance with ALAND’s Privacy Policy.
8.2. By entering the Promotion, participants consent to the collection, use, and disclosure of their personal information for the purposes of administering the Promotion and marketing communications from https://aland.com.au/privacy-policy/.

9. Contact
For any queries regarding this Promotion, please contact ALAND at settlements@aland.com.au